PinCars.com Service Privacy Policy

1.1. This Privacy Policy (the “Policy”) describes the procedure followed by PinCars United LLC, registered at office 31, 30 Betonny proezd, Minsk 220036, Belarus (the “Company”), taxpayer ID (UNP) 193890803, for collecting and using personal data in connection with the use of the service for finding providers of private passenger cars and any other transport services (“Carriers”), available at https://pincars.com (the “Service”), including the content, purpose of use and disclosure of the collected information to third parties, as well as the rights of Users in respect of such information. This Policy applies to all persons who provide information in connection with the use of the Service (the “Users”), including: users of the Service, passengers, and Carriers (including any of their representatives, employees and drivers), when they use the Service via the website, mobile apps, and any additional features and services worldwide.

1.2. The Company reserves the right to make any changes to this Policy at its own discretion at any time and without any special notice. A new version of this Policy takes effect from the moment it is published on the Website. By continuing to use the Service, the User confirms their agreement to comply with the Policy as currently in force. The Company recommends that Users review the Policy frequently to make sure they understand the terms that apply when using the Service. If the User does not agree with the terms of the Policy as amended by the Company, they have no right to use the Service.

1.3. Any time frames specified in this Document are given in the UTC+0 time zone, unless otherwise stated in this Policy. The beginning and end of calendar dates specified in this document, including dates used to determine the length of a period, are determined by the beginning and end of the relevant days in the UTC+0 time zone.

1.4. Unless expressly stated otherwise in this Policy, any terms used in the text have the meaning defined in the Service Licence Agreement or the Service Terms of Use.

1.5. This version of the Policy takes effect on 7 August 2026 and remains in force until a new version is approved.

2.1. The Company receives the following information about Users while they use the Service:

2.1.1. When Transfers are ordered through the Service or the Service is used by a passenger, information about Users may include:

• name (alias),
• images, photos, videos,
• name of the company or sole proprietor,
• registration details of the company or sole proprietor (including UNP),
• email address,
• phone number,
• social network registration details,
• login and password for the Service,
• current and previous Personal Account settings,
• information about devices used to access the Service and about cookies,
• addresses and current location information,
• information about submitted requests for Transfers (rides),
• information about previously ordered Transfers (rides),
• details of airline or other Service partner loyalty cards that may be provided when ordering a transfer,
• records of communication with the Support Team and/or the driver,
• ratings given to drivers and/or the Service, comments, reviews, etc.

The Service shall in no way access or process Users’ payment information (bank card details, bank account details, etc.) when Users book a transfer or use the Service as a passenger.

2.1.2. When the Service is used as a Carrier, information about Users may include the following:

• name (name of the company or sole proprietor),
• images, photos, videos,
• email addresses,
• phone numbers,
• login and password for the Service,
• registered address,
• registration details as a legal entity (sole proprietor, including UNP),
• licence information,
• information about vehicles used to perform Carriage (including technical data, registration information, photos),
• details of the Carrier’s drivers’ driving licences,
• information about drivers who speak foreign languages,
• payment details (including information about bank or payment system accounts necessary and sufficient to make payments to such accounts),
• regions where the Carrier can provide services through the Service,
• website address, social network accounts, or other description of the Carrier’s business,
• information about devices used to access the Service and about cookies,
• current and previous Personal Account settings,
• positions and names of the Carrier’s representatives,
• information about the location of the Carrier’s drivers during Transfers,
• details of placed orders and completed and uncompleted Transfers (rides),
• records of communication with the Support Team and/or passengers,
• marks given to the Carrier in the Service (reviews, comments, etc.).

2.1.3. Information about Users may be obtained through:

• Users filling in the relevant forms in the sections of the Personal Account,
• Users providing the relevant data to the Company, including reviews from other Users and audio/video recordings made while performing or ordering a ride,
• collection of information while the Service is used, including when orders for Transfers (rides) are placed and completed.

2.2. When a User places a Transfer request, the Carrier gets access to the following information: the place and time of the start and end of the Transfer, the number of passengers for the Transfer, and the flight number (if any). When the terms of a specific Transfer are agreed, the Carrier must have access to the following data of Users using the Service as passengers: name (alias or other information shown on the meeting sign) and contact phone number. The Carrier has no right to use the above passenger data for any purpose other than completing the Transfer.

2.3. The Company may collect and process information by providing information about Users to its affiliates, subsidiaries or contractors under the relevant service agreements between such third parties and the Company. The Company may collect and process data posted on the Service both within the European Union and outside it. Regardless of where the data is processed, the Company must take the same security measures described in this document.

3.1. The Company has the right to use the information provided by Users to contact Users, to verify the data stored in the Personal Account, to ensure the completion of and payment for Transfers (rides), and to send and publish informational and marketing messages by any means and in any media.

3.2. The Company has the right to transfer information to its suppliers, consultants, marketing partners, research organisations and any other service providers or business partners. When transferring information under this agreement, the Company undertakes to take steps to process the information in accordance with the Company’s guidelines and Privacy Policy, as well as any other applicable privacy and security regulations. In particular:

• Carriers (only in respect of passenger data for the purpose of performing Transfers);
• Passengers or persons ordering transfers through the Service (in respect of data about the Carriers fulfilling their orders, including for the purpose of resolving disputes);
• Payment acceptance and processing operators;
• Document verification organisations (only in respect of data provided by Carriers);
• Storage providers;
• Marketing partners and marketing platform providers;
• Data analytics system providers;
• Research organisations, including companies conducting surveys or research together with the Company or on its behalf;
• Service providers that help the Company improve security and protect its applications;
• Affiliates of the Company, including subsidiaries and dependent companies;
• Consultants, lawyers, accountants, auditors and any other providers of professional advisory services;
• Insurance and financial services partners;
• Airports, airlines.

3.3. The Company may transfer User data if it believes this is required by applicable law, regulations, a contract in force, legal proceedings or a request from a government authority, or if such information must be disclosed to resolve disputes (in particular, regarding the completion of and/or payment for Transfers), to ensure the security of Users or the Service, or in the event of any claims and disputes related to Users receiving services through the Service, and in other cases.

3.4. The Company may provide information about Users to third parties in connection with events such as a merger or sale of the Company’s assets, consolidation and restructuring, financing and acquisition of all or part of the business, or in the course of negotiations on such matters.

3.5. The Company may disclose information to third parties in situations not expressly provided for in this document, provided that the User has consented to the disclosure of information relating to them.

3.6. Any transfer of data by the Company referred to in this section includes the possibility of cross-border data transfer. For the purpose of completing Transfers, personal data may also be transferred through the Service to the European Union and beyond, including transfers to or from the USA and/or third countries that may not ensure an adequate level of personal data protection.

3.7. Any information provided by Users when using the Service may be verified by the Company or provided to third parties, including local government authorities, in order to comply with sanctions under EU rules following Russia’s military aggression against Ukraine.

4.1. The Company stores the information available in the User’s Personal Account and any other data about the User until the Personal Account is deleted by the User or until the Service receives the User’s request to delete the Personal Account.

To fulfil any legal, financial, insurance and any other requests in accordance with applicable law, to support Users, to improve service quality, for research and analytics on the use of the Service, for direct marketing and for any other operational purposes, the Company stores all information about Users that may be obtained under this Privacy Policy, including information about transfers and Licence Fees, as well as about devices used to access the Service, for the entire period of use of the Personal Account and for 7 (seven) years after the Personal Account is deleted. After this period, the Company must delete or anonymise such information in accordance with applicable law.

4.2. Users may send a request to delete their Personal Account at any time. Upon receiving such a request, the Company deletes all information about the User, except for information that must be retained, and restricts access by any third parties, including Users of the Service, to the data about such User that remains in the Service. Users hereby accept and agree that even if the Personal Account is deleted, information about the User may be provided at the request of third parties, in particular where necessary to resolve a dispute related to the completion of or payment for a Transfer (ride), to ensure the security of Users or the Service, to prevent or investigate any cases of fraud, etc.

5.1. Users may change the name, phone number and email address provided in the Personal Account. The Personal Account also contains the history of placed orders and agreed Transfers (rides) (completed and not completed for any reason), as well as the User’s rating on the Service.

5.2. Requests to obtain any user information (including the purposes of its processing, the categories of information processed, and the recipients or types of recipients of the information), to change information in the Personal Account if it is inaccurate, to delete the Personal Account, and to opt out of receiving information from the Company may be sent to info@pincars.com.

6.1. The Company’s website uses cookies. The information the Company obtains through cookies helps provide services in the most convenient way. By using this website, the User agrees to cookies being placed on their device in accordance with the terms of this Agreement.

If the User does not agree to the Company’s use of cookies, the User must either adjust their browser settings accordingly to control or disable cookies on their device, or stop using this website and leave it.

6.2. About cookies.

Cookies are small text files that the User’s web browser downloads to their PC/tablet, phone or any other device the User uses to access the website.

Cookies are used to provide a personalised experience and convenient navigation on the website. They help track the most visited web pages, measure the effectiveness of advertising and web search, and give insight into user behaviour, thereby helping improve the communication tools and products offered to Users. Cookies also help the User not to lose data entered in a request form when the website page is refreshed.

The cookies the Company stores through the website do not contain any data that allows the User to be identified.

Please note that the Company does not guarantee that its website will work correctly in the User’s browser if the User disables cookies.

6.3. Cookies used.

The Company uses the following types of cookies:

1. Performance cookies.

These cookies collect information about website use, such as the pages the User visits most often. The Company may use them to optimise its websites and make navigation easier. These cookies are also used by the Company’s affiliates to establish that the website was visited from an affiliate’s website and that the website’s services were used. Performance cookies are not used to collect the website User’s personal data. All information collected with such cookies is intended for statistical purposes and remains anonymous.

2. Functional cookies.

These cookies help websites remember the choices the User made while browsing the website. Such cookies may also be used to remember settings such as font type and text size, and any other customisable website parameters. Functional cookies may be used to keep track of the Company’s recommended services and videos so that they are not repeated. Functional cookies help the User not to lose data entered in a request form on the website. Information provided by functional cookies does not allow the user to be identified or their activity on websites unrelated to the Company to be tracked.

3. Advertising cookies.

These cookies record data about the User’s online activity, including visits to websites and pages, as well as data about the links and ads Users click to view. This is needed to show content on websites that is most targeted to the User and to make it possible to provide advertising or any other information that best matches the User’s interests. The Company, together with third parties, including technology partners and service providers, takes part in interest-based advertising, providing ads and personalised content that, in the Company’s opinion, will be of interest to the User.

6.4. Managing cookies.

Most web browsers are set to accept cookies. The User can change the settings so that the browser blocks cookies or notifies them when such files are sent to the device. There are several ways to manage cookies. Please read your browser’s guide to learn more about how to configure or change your browser settings.

Please note that some personalised services may not be available to the User, and a User who chooses such settings may not get full access to all sections of the website.

6.5. Cookie retention period.

Some cookies are active from the moment the User enters the website until the end of a particular browser session. These files become useless and are deleted automatically when the browser is closed. Such files are called session cookies.

Some cookies are also stored on the device between browser sessions and are not deleted after the browser is closed. Such cookies are called persistent cookies.

6.6. Additional terms and conditions.

The terms of this policy apply regardless of how the user accesses the network and/or the company’s website. By visiting the website, the user agrees to the terms of the policy every time the user visits the site from any device. Any changes made to the policy will be published here.

This Policy may be amended and/or supplemented by the Company at its discretion without any special notice. This Policy is an open and publicly available document. The current version of the Policy is available online at https://pincars.com. The Company recommends that Users regularly check the terms of this Policy for any changes and/or additions.

Because the Service operates worldwide, Users’ personal data may be processed by the Company, its partners and service providers based in Europe, the Asia-Pacific region, and North and South America, in accordance with local law, which may differ from the law applicable in the User’s country of residence. Some of these countries are covered by a European Commission adequacy decision, for example Japan, New Zealand, Switzerland, the United Kingdom, Canada and Israel. For other countries, the Company takes appropriate measures to comply with applicable data protection law.