FAQ

Enter pickup and destination, date, time, and number of passengers. Add child seats or luggage notes if needed. Choose an option and confirm — the driver's contacts and meeting details appear in your account and the app.

You can hire a car with a driver by the hour — useful for multiple stops, business meetings, or a custom route. Set start and end times and describe the route in the comments so the price is accurate.

In the order comments, list the number and size of bags — for example, two suitcases and a 180 cm ski bag. We'll match a suitable vehicle class. If you're unsure, contact support before confirming.

Yes. In the trip details, choose the seat type and how many you need — each type shows the child's weight and age. Carriers include the seats in their offers, so you see the price before choosing one.

After confirmation you'll get the driver's contact details and car info. They'll meet you in arrivals with a sign showing your name. Can't spot them? Call or message in the app — the meeting point is in your order details.

Add your flight number when booking — we track status and adjust pickup. Airport pickups include up to 60 minutes of free waiting from landing. For longer delays, contact the driver or support: the meeting time is updated at no extra waiting charge caused by the airline.

The fare usually includes waiting: up to 60 minutes at the airport, up to 30 minutes at the station, and up to 15 minutes in the city from the scheduled pickup time. Exact terms are shown when you book. Extra waiting is charged at the listed rate.

First contact the driver using the details in your order — in the app or by phone. If you can't reach them, contact support right away with your order number. We'll help find a solution and arrange a replacement or refund if needed.